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HP Heating & Plumbing Co Ltd

Privacy Notice – May 2018



Who We Are

AHP Heating & Plumbing Co Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.


AHP Heating & Plumbing Co Ltd.’s registered office is at Unit 3, Newman Close, Greenfield Industrial Estate, Back Lane, Congleton, Cheshire, CW12 4TR and we are a company registered in England and Wales under company number 7607706. We are registered on the Information Commissioner’s Office Register; registration number ZA253160 and act as the data processor when processing your data. Our designated Data Protection Officer/Appointed Person is Mrs. Claire Croucher who can be contacted at AHP Heating & Plumbing Co Ltd, Unit 3, Newman Close, Greenfield Industrial Estate, Back Lane, Congleton, Cheshire, CW12 4TR, Tel: 01260 272096 Email:


Information That We Collect

AHP Heating & Plumbing Co Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.


The personal data that we collect from is: –

  • Name
  • Date of Birth
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number


We collect information in the below ways: –

  • Telephone
  • Email
  • Face to Face


How We Use Your Personal Data

AHP Heating & Plumbing Co Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below: –


  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and invoices can be sent out to your preferred address or email
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We have a legal obligation to share your personal data with Gas Safe and Oftec for the purposes of registration of appliances
  • We may share your personal details with relevant product manufacturers to allow the activation of customer warranties relating to the product
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests



Your Rights

You have the right to access any personal information that AHP Heating & Plumbing Co Ltd processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source


If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.


You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information.


If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. AHP Heating & Plumbing Co Ltd uses C S Lawrence & Co Ltd Chartered Accountants to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.


C S Lawrence & Co Ltd Chartered Accountants]


We use C S Lawrence Ltd to do our accounting and tax returns and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address and order details to meet business and legal requirements.


For more information about C S Lawrence & Co Ltd Chartered Accountants, please contact them at 10 Swan Bank, Congleton, Cheshire, CW12 1AH.


Safeguarding Measures

AHP Heating & Plumbing Co Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place,

 including: –


  • SSL
  • TLS
  • Encryptions
  • Pseudonymisation
  • Restricted access
  • IT authentication
  • Firewalls
  • Anti-virus/malware


Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. AHP Heating & Plumbing Co Ltd does not transfer or store any personal data outside the EU.



Consequences of Not Providing Your Data

You are not obligated to provide your personal information to AHP Heating & Plumbing Co Ltd however, as this information is required for us to provide you with our services, we will not be able to offer our services without it.


How Long We Keep Your Data

AHP Heating & Plumbing Co Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. It may be necessary for us to keep your personal information for a period of up to 25 years in relation to specific product warranties.


Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.




Special Categories Data

Owing to the products and services that we offer, AHP Heating & Plumbing Co Ltd sometimes needs to process sensitive personal information (known as special category data) about you, to provide credit services. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.



Lodging A Complaint

AHP Heating & Plumbing Co Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.


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